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Two crew members were nice to work with and seemed to care about their work. I believe one was named Jordan, and the other was the younger of the two who came on the second day with Jordan. They worked really hard, cleaned up well, and showed up on time. I am satisfied with the quality of the workmanship. The Champion Windows of Cincinnati salesperson was knowledgeable and helpful regarding my project. Yes, Champion Windows and Home Exteriors of Cincinnati offers warranties.
Yes, Champion Windows and Home Exteriors of Cincinnati offers a 5% senior discount. Yes, Champion Windows and Home Exteriors of Cincinnati offers eco-friendly accreditations. Yes, Champion Windows and Home Exteriors of Cincinnati offers free project estimates.
BBB Rating & Accreditation
One of the windows they installed did not lock properly. He tried to fix it, banged it around a bit. He couldn't fix it, had to come back out.
We expected better considering they deliver what is supposed to be a high quality product. ” Not ONE person would answer the question. More disappointing is not ONE person said what can we do to make this a better experience. Most disappointing is we got a crappy standard company response “ We stand behind our product”.
Today in Ohio
Champion’s energy-efficient products help consumers save money on their utility bills year-round. The company operates factories in Cincinnati, Ohio, and Denver, Colo. This "single-source" accountability – from product selection, to custom manufacturing, to installation and service – means Cincinnati homeowners only deal with Champion and nobody else. First I’ll start off with the sales men. Then while he’s selling you the windows and door Let’s you know he can add it to an industrial order to make it less expensive if you can wait weeks for install. Since I wasn’t in a hurry I was fine with that.
When it rains, water pours in through the faulty window. When I asked Champion about that, they told me to tape it... Over $12K spent and they tell me to "tape it". When the technician was at the house to repair the window, he mentioned how quickly the initial install happened.
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Supply chain issues delayed the back door for about three months, the weather, and necessary house repairs , delayed for another month. They sent one of their expert installers to deal with the 1930 bungalow that had warped. He did an outstanding job fitting the back door. We painted around the door to match a new deck, which came later. Like the earlier crew, they cleaned up well too.
We use 3rd party data sources to check the principal/owner of the business for liens placed against them. We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them. We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them. They answered every question we had and were able to install weeks ahead of schedule.
The crew was very professional and took pride in the work they did. We like to send out extra discounts, offers, and home care tips from time to time. If you'd like to receive these, sign up here . Champion just offered everything I wanted in a window. It was just amazing to see the difference in the house, a remarkable change.
I was at work but my 20 yo son was at home. One installer then asks my son to ask me if I still wanted windows installed that day. I asked that they please proceed with window installation despite not being able to install the sliding glass door. A few minutes later the same installer calls me directly and tries to talk me out of getting my windows installed that day but just wait until the sliding glass door was ready.
Your ZIP code is in our service-only territory for existing Champion customers. If you need service on your Champion products, please submit your service-request here. Overall I am satisfied with the windows after we got through the issues, but it was far from a painless experience as outlined in the comments below. The small one that next to entry door has one panel came loose. Due to the coronavirus pandemic, several government agencies and courts across the country have temporarily closed their offices. While HomeAdvisor will continue its background check program to the extent possible, these closures could prevent some background checks from being performed.
Please be advised that, during this period, if we could not perform a background check, HomeAdvisor will allow the business into the network and match the business to consumers. As affected government agencies and courts begin to re-open, we will resume our program in those jurisdictions. As always, we encourage consumers to perform their own research, to the extent possible, before hiring any business. The crew was very polite and courteous. They called when they were coming and showed up at that time. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.
They said yes that the install team wanted to keep working during the winter, so I said okay. The install team comes out and all they lay down is the normal champion tarps in the floor have no masks on for their safety from the paint and once they were done I noticed shavings everywhere . I was assured it would be completely okay and the told they would call me a few of days later to come back and finish the job. Plus my back door has a shim behind the lock to make it reach which I was told would get fixed as well.
The above screening process does not apply to Corporate Accounts, as HomeAdvisor does not screen Corporate Accounts or Corporate businesses. Called about adding a simple 3 wall sunroom to existing deck which was already roofed in. Salesman told us we would need to probably just add another board or two under to bolster the existing and I could do it myself or have them do it for additional small fee. Paid 3500 deposit - FIRST MISTAKE. Don't pay for the deposit until they come and measure and give you an itemized cost of reinforcement. After they measured I called and asked for quote on reinforcing as I did not have time.
Part of install then happened in December, 5 wrong windows, one missing and grand entrance front door missing. Starting late January 2022 I started calling. Still not complete and I have been working diligently the last 4 weeks to get resolve. I am relocating for work and need to sell my home. I guess I can tell potential buyers to expect same poor treatment, and Champion Windows and door will finish the job whenever they feel like it. To help you save money and protect the environment, Cincinnati Champion windows, sunrooms, siding, and practices meet all Energy Star® manufacturing specifications and requirements.
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